True flexible work is here, and it's Brilliant

The Brilliant Digital team enjoys fully flexible work arrangements. But what does a truly flexible workplace actually look like?

Our work is about delivering on promise. We work to our clients’ deadlines, but that doesn’t have to be between 9-5. We manage our clients around the needs of our families and other commitments, each finding our own definition of work-life balance.

The team works predominantly from home, using technology to meet remotely each day, providing support, encouragement and a few jokes along the way.

Google Drive allows us to collaborate and share our work; all we need is an internet link and we’re good to go. Love the great outdoors? Have laptop, will work…

We are trusted, trained and empowered to ‘give it a go’ and take creative risks … and we are backed up all the way.

There are no egos… there is no ‘presenteeism’… there is no protectiveness – just a fully flexible team delivering a cutting-edge digital marketing solution through powerful digital storytelling.

We are renowned for our upbeat culture. We hire people who smile a lot and are highly motivated. To work here you have to be kind and respectful in every interaction with colleagues, clients and suppliers. We actively support working parents by delivering flexible working arrangements.

NOW HIRING - Digital Storytellers

As we expand we are looking for digital content writers to work with existing clients.

This is an opportunity for great writers and storytellers to skill up in the digital world. We have immediate positions available for weekly ongoing work.

  • Regular and flexible working arrangements in a team
  • Wonderful clients with exciting projects and stories to tell
  • Organised and professional platforms, systems and processes of a full digital agency
  • Training as needed on digital skills
  • Opportunity to learn about website management


The role involves:

  • Client meetings either virtually or in person
  • Interviewing our clients’ customers and staff
  • Story creation for blog posts
  • Developing written content for Facebook ads and posts
  • Adding the stories to websites (with support from our digital team)
  • Creating and sending newsletters (with support from our digital team)
Brilliant team

You must have:

  • A desire to get the very best possible results for every client
  • A want to work as part of a team
  • Previous writing experience
  • A smart, pro-active and self-starter attitude
  • Competence in dealing with clients
  • A mature, friendly and professional character

When you respond please include:

– Full CV
– Referees
– Availability re start date

Please email in the first instance

Here are the flexible working stories from our team…

Deb Croucher - Founder - Workplace flexibility champion

Deb Croucher founded the Brilliant Group with flexibility in mind.

She saw the benefits of having flexible work where she could put her family first…

whilst having a rewarding career in a fast-paced industry. And she wanted to share the opportunity to work in the same way with others.

Deb talks about how she delivers fully flexible work arrangements to the team here.

Cathy Proctor - Senior Writer and Editor - Flexible work in practice

There’s working freelance that has flexibility in theory and there’s working freelance with flexibility in practice.

Cathy says, “I’ve always worked freelance but I’ve never been at a company that puts family first. And that’s the difference here.”

There is a huge amount of trust that is delivered and that’s returned in spades. A long as you deliver the work for the client, you can do the work whenever you want.

“I’ve got a dog that needs walking twice a day. I can’t outsource that to the family all the time!

I also have a lot of creative pursuits that I need to do every day … baking or sewing or anything with my hands; I do try and fit that in. And then there’s my family, which means bigger kids, bigger problems … there is a huge amount of time spent driving my son around for rep soccer, for example.

I take my laptop with me and once I’m there I can sit and work. But then I can finish work at 3.30 and take him somewhere else,” she adds.

Cathy’s husband runs his own business and works long hours. He found it hard as he wasn’t able to step up a lot to help with the family.

The scenario now is very different.

“My work is valued and appreciated. We’re repaid in different ways and that allows me to contribute more to the family. Everyone is happy. And I can spend more time with my ageing parents who have moved nearby.”

For Cathy, the best bit about work is working for people she respects and who respect her.

“It’s working with a team who are collaborative, cooperative and supportive. It’s the creative freedom. I have a huge amount of autonomy that has allowed me to grow as a person and as a writer. With my personality, I need a huge amount of personal freedom which I’ve never had until this job.”

Hayley Rothery - Chief Operations Officer - Know the value of time

“My previous role was a 9-5 in government, and I worked Saturdays for 10 years of my life as well. The volume of work was high … stress levels were high…

Then add a child and family life into that, which means long hours at day care – it’s not much fun,” explains Hayley.

Making the best use of her time is vital. She makes sure she uses every hour of the week productively. Not doing a 9-5 has been truly liberating.

“At Brilliant Digital I don’t miss out on work, I don’t miss out on drop off or pick up … I’m there if my daughter grazes her knees, and for Christmas … And I get to the gym … I don’t miss out on anything.

I think everybody should be working flexibly – the value of your time is just huge. I have a pretty fantastic balance.”

It has affected her whole family in an enormously positive way.

“My little one is not in the greatest health and that is so much extra stress no one needs. Having a sick family when you’ve still got to work – the pressure and stress… But my little one is thriving and that comes down to my work-life balance. We’re happier and healthier … it’s awesome.”

The best things about the role in Hayley’s opinion are the clients and the people she works with.

“I’m surrounded by talented, caring people. It’s awesome learning about our client’s’industries and businesses and helping them to achieve their goals. My favourite part is the people.

We offer a fantastic service. And I love my job.”

Ashleigh Hill - HR and Accounting Manager - A rewarding career

“My previous role was advertised as having family work-life balance, but you had to work 8.30 to 5.30. I had to have lots of conversations with my boss about leaving early…

My situation now is that we’re working with complete flexibility – Deb understands that family comes first. It’s one of our core values and she stands behind it.”

Deb has told Ashleigh to turn off and spend time with her kids. She won’t schedule a meeting if Ashleigh’s taking her daughter to dance. The flexibility and family first attitude are the opposite of her previous roles.

And for Ashleigh, the benefits are two-fold:

“My children get to see a mother who is working and professional, and at the same time staying at home, making crafts, singing songs… They get the best of both worlds.

Brilliant Digital isn’t 9-5. If something comes up, it’s okay to logon late at night to tidy up work. It’s okay to work with a sick child at home.”

It’s given Ashleigh’s family more freedom and she was able to return to work earlier than she thought she could after her son was born.

This gives her more financial flexibility.

“I love my children dearly but I missed the mental stimulation of work,” Ashleigh says.

“My favourite thing about working at Brilliant Digital is the culture. I think we work really hard, but the culture is implemented from the top – everything filters down and Deb is fantastic. Her enthusiasm and understanding are reflected in the team.”

Sam Smith - Digital Storyteller - A positive impact on family life

“My previous role was in TV as a producer and director and I didn’t have a work-life balance at all. I would be working seven days a week, very long hours. I couldn’t do that job with a family.

Now I have a complete balance – I see my family and do a really great job that I enjoy.”

Working with Brilliant Digital fits perfectly around Sam’s family. It’s a creative role that she loves but she still gets to do fun things with the kids.

“I can get them to their activities, have breakfast with them, or take them to school because I can mostly work remotely,” Sam says.

“It’s had a really positive impact on my family because I get to be a mum and be there for the kids. And I can still have a career in an exciting field.”

The best thing about the role for Sam is the people she works with and the support from the team.

She says ,“It’s remote mostly, but I have the team’s support – they’re a great team to work with. Plus, I can write and be creative and take risks with some of the work I do.”

Jo-Lise Finn - Chief Content Officer - Finding work life balance

“My previous work-life balance was non-existent. I worked in a very hectic, very creative environment. If something needed to be done that day, it needed to be done that day,” Jo says.

“It didn’t matter that maybe you had kids who needed to be picked up from school or someone was sick. It was never really going to be a great long-term solution for a family.”

Working at Brilliant Digital is an entirely different scenario for Jo and it comes down to the core values – family is very important to everyone and you can use all 24 hours in a day. She can be there for the kids’ activities and be a good parent for them. And she can be a good, creative storyteller.

“My family are much happier now that I’m at Brilliant Digital; they see a lot more of me. Both teens have said I’m more present,” Jo adds.

“The best thing about my role would be freedom and flexibility.

And the support and the opportunity to learn new things every day and be part of such a progressive business with core values that align with mine.”

Amelia Kirby - Digital Storyteller - Managing family commitments

“In my previous role I did work part-time, at a not for profit, but there wasn’t a lot of flexibility to do the things I wanted with my family. Coming home early for assembly or going to the kids’ activities wasn’t really an option. They paid lip service to flexibility, but you always had to ask,” says Amelia.

In comparison, she now works around her family’s needs and activities. As long as she’s delivering her work to a deadline, that’s all that’s required.

“So, I can be at school for the drop off and pick up. I teach ethics at my kids’ school and take them to their activities, go to assembly … it allows me to be where I need to be during the day, but still have a career that’s rewarding and contribute to the family financially.”

Amelia can fit her work around her family because she’s given freedom. The team is entrusted and empowered to deliver their work, but it’s not in a traditional 9-5.

The effect on Amelia’s family has been really positive, especially on her kids. She can be more present and loves being at school for drop off and pick up.

“One of the best things about my role is I don’t have to commute – working from home has so many benefits for a hectic family schedule, it is amazing. The people are incredible – I’ve met a lovely group of people, there are no egos and everyone is happy to work here. It’s a really supportive, fun environment.”

Danny Pinn - Digital Storyteller - Freedom to work the way you want

“My previous work meant spending a lot of time away from home. I had a long commute, and that was affecting the children because they’d spend a long day in care. With my work now, I can pick up my daughter and walk her home from school. My kids are benefiting from having their dad around a lot more,” Danny explains.

“It is a challenge trying to fit the work in around the family. But of course, at the same time that affords a lot of freedom to work the way I want to. Sometimes that can mean a lot of late nights, but that suits me as I’m a bit of a night owl.”

Danny’s family has benefited greatly from his flexible working arrangement. The days at care are shorter for the kids. And they’re more relaxed. His daughter is performing better at school because he can spend more time with her on her school work.

Danny adds, “What I really like about my role is the freedom to experiment and I’m not scared to put ideas out there – I’m not going to be harassed about a bad idea. There’s a lot of scope there to learn.

The teamwork is good, too. I was sceptical that you could develop a team working remotely, but it’s quite the contrary. We have the daily meetings with each other; no one is protective about their roles. The workflow is very free and everyone is very cooperative.”

Contact Brilliant Digital

Get in touch today. We’d love to help you grow your business.

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Brilliant Digital
Sydney based with clients Australia wide

177 Victoria St
NSW 2164

02 9939 5223

Google Partner