Operations Manager

Operations Manager

Hi, I’m Hayley Rothery and I’m the Operations Manager at Brilliant Digital.

My job is to make the website production process seamless, efficient and enjoyable for our clients.

At 17 I became the youngest ever Postal Manager in Australia.  The multiple stakeholder management skills I learned running a post office translate perfectly into my role at Brilliant Digital.

An important part of my role at Brilliant Digital is to coordinate our technical team. I have a great relationship with our developers. And this means they deliver great quality work for our clients.

I work with a diverse group of people – our designers, developers, writers and search experts. This requires clear and concise communication, taking responsibility and showing initiative. It also means working to tight deadlines to deliver above and beyond expectations. Brilliant Digital clients can be sure that I have their best interests in mind in all my interactions.

Taking the time to listen is key in making sure we understand our clients’ requirements. They put their trust in me, and the genuine relationships I build and maintain with them foster this. And it helps us achieve their goals together.  If a client needs something late at night, I stay up. I know they have faith in me to deliver for them, and I pride myself in reliably meeting their expectations. My customer service ethic underpins everything I do.

Each website build runs as a unique project, and strategy, content, design, coding and SEO all have to come come together into a killer result. Organisation skills are crucial when I’m managing multiple builds at the same time. I am a details person, and am very thorough – I don’t miss or forget things, and our clients know they can rely on me to tie up loose ends.

In my role I am always looking for better ways of doing things, such as suggesting a new process or software. I know my deadlines, I plan, organise and delegate, and aim to wow our clients.

I love the moment a new website goes live. I feel a huge sense of pride in our team that we have worked together and delivered the final result.

Working at Brilliant Digital teaches me something new everyday. I love how marketing is always changing, with digital now at the forefront. It will always be an essential part of any business. It’s an awesome feeling to be part of a team driven by the same the values and the same desire to deliver outstanding results for our clients.

The family-friendly culture at the Brilliant Group really sets them apart. It makes me want to work so much harder to deliver for our clients. I have the flexibility I need to enjoy both my job and my young family.

When I’m not working, I look after my incredibly energetic 2 year old. I also love training at the gym and all things fitness, and I am a self-confessed crazy dog lady with an awesome pit-bull named Jake.

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We’d love to work with you to transform your business through digital storytelling

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Brilliant Digital
- Sydney CBD
- Parramatta
- Chatswood

02 9939 5223