Sarah Joyce, Account Manager

Creator and strategist

Creativity and strategy are inseparable for me. I have worked for many years in TV and advertising where branding starts at the very foundation.

Everything I create is very intentional and achieves a specific purpose for my clients.

There’s no place for fluff in a strategic campaign.

Building connections

I love getting the results and delivering more than expected. That takes good strategy and targeted creativity.

I get great satisfaction from really hitting the mark – when a story I’ve written goes viral, or when one of my ads goes through the roof and takes on a life of its own – that’s when I know I’ve done a good job. It means our clients’ personalities are shining through and people are connecting with them and their business.

I enjoy putting our clients’ stories out and about. They are positive and inspiring and the world needs more of them.


I am a researcher by nature. I like to immerse myself into my client accounts and know their businesses and their industries inside out. I am heavily invested in each of my clients.

As their account manager, I want to be able to say with confidence that I’m across all new developments in their field and present my clients with a website and marketing strategy that lets them shine as the industry experts they are.

Why Brilliant Digital

My background is in television. I worked successfully for many years as a writer, producer and director for companies including Nickelodeon, Disney and ESPN. I ran my own company in Singapore for a while, as well.

After having my kids – three boys – I realised that it just didn’t work for me anymore. The hours and the direction simply didn’t work with my new life as a mum.

I saw a Brilliant Digital ad in the paper one day. I researched Brilliant Digital and found Deb’s profile. Her founding story resonated strongly with me and Brilliant Digital’s values appealed to me. I read the profiles of the other people in the team and found similar stories to my own.

There are a lot of successful, intelligent, creative people working here for whom the old 9-5 simply doesn’t work. There were others who came from the world of TV, and I saw how the skills were transferable and how I could add value to the team.

Values lived out

From the first day, I saw that Deb lived the values she claimed for the company. The flexible working hours, how we look after our clients – she lives those values every day – all the team does. It’s a very important part of who we are and Deb has done an amazing job of growing the team whilst maintaining that culture.

Walking the walk

A lot of companies talk the talk about flexible work, and business growth will naturally bring changes to company culture, but Deb has really held firm – real flexibility and meaningful work that delivers for our clients.

Our team is strong and cohesive. There is so much potential for miscommunication working in a digital world, but as a team, communication is one of our core strengths and we look after each other.

Learning every day

The other key feature for me is that I’m learning every day. I love to learn new things – I’m a bit of a sponge in that respect. I have recently developed a deep, abiding love for Google Analytics – the power of data is awe inspiring. I enjoy learning the new technologies we use and I’ve discovered a love of teaching others as well.

We are choosy

I love our clients. Brilliant Digital has an unusual strategy in that we only work with businesses who share our core values of respect, honesty, hard work and kindness.

We enjoy long term relationships with our clients, and like any relationship, we’ve found that it is much more satisfying for all concerned when our core values align.
Peak into new worlds

The entry into new worlds through Brilliant Digital has always been and continues to be fascinating. Luxury yachts, metal fabrication and fibre optics. These are just some of the new worlds I’ve discovered through our Brilliant Digital clients.

I learn so much from them; how they invest in their communities, the ways in which they care for their staff and the difference they want to make in the world. Our clients are inspiring.

Problem solving

My favourite part of account management is nurturing the relationships between our team and our clients. I enjoy solving our clients’ problems and helping them, in turn, solve their clients’ problems.

It’s exciting and rewarding to watch that growth. I like working with smart, creative, intelligent people. I like to have a laugh with my team. Camaraderie is important.


I have – all the team has – the desire to create something exceptional. None of us are interested in anything average or ordinary, or anything that’s not going to help our clients grow. From a personal viewpoint we want to be growing creatively and professionally with each project we undertake.

We try to set a new bar with each project. It’s good for us, and our clients reap the benefits. Our clients come to us knowing there will be no cookie cutter websites or generic content or design. Every project we undertake is our best project yet and we love it that way.

Our motto is “everything for the client – no matter what it takes”

We simply don’t work with people who don’t feel the same way.

Many tools but no boxes

I believe in tools but not in boxes. I tell my Content Producers to bring every skill and experience they have to the table each and every time. Each client will require something different from us and by putting ourselves in a neat box, we will simply miss out on some amazing opportunities.

Nothing is wasted

Nothing is wasted at Brilliant Digital. All the skills you’ve accumulated during your life thus far can be put to use in some way, shape or form. That second language, growing up on that farm, that trip to South America – all of it will come in handy.

Diversity is key

We have a team of people who are also artists, horse agisters, students, magazine editors, parents, sailors and midwives. We have grey nomads, antiquities trafficking experts, chaplains, Paralympians and TV producers – you name it, we have someone who has lived it. Our diversity is what gives us the edge. We have different skills and ways of seeing the world. It enables us to create something new and unique for each of our clients.

Outside of work

Deb is a dedicated advocate of work-life balance. She encourages us to live our best life and it’s a pursuit we all engage in.

With three teenage sons, I don’t have much free time. What I do have I spend with my family. I like to catch up with friends and I love live music. I am currently renovating my third house and when the renos suck my will to live, I enjoy reading and I have a few writing projects going on as well.

The best of me

Brilliant Digital enables me to bring my love of strategy, creativity and research to new audiences, with fresh challenges and rewards. I work with a brilliant group of people and fantastic clients. There is always something new to learn and I look forward to coming to work every day. It’s a huge part of who I am.

Click here to meet the team at Brilliant Digital.

Contact Brilliant Digital

Get in touch today. We’d love to help you with your website and digital marketing challenges.

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Brilliant Digital
Sydney based with clients Australia wide

177 Victoria St
NSW 2164

02 9939 5223

Google Partner