As Systems Manager, I sit in the Operations team, providing technical support to our growing brigade of digital marketing experts. Being an agency that specialises in online marketing and branding means it’s critical that we have our ‘digital ducks’ in a row… and systems are a huge part of our Ops running smoothly.
This can mean spending the day briefing the technical support team, managing designs and updates for client websites, handling overflow of build tasks, overseeing social media and punching out SEO reports.
The following day, my HR hat’s on. On and off-boarding employees, training freelancers and contractors on our internal systems and fine tuning the Brilliant Digital training manuals and guides. Learning a new operating system takes time, so my inbox (and Zoom room) is always open, where you’ll find me answering questions.
Then, the next day, I’ll be putting my head into the ‘numbers’ – balancing the bookkeeping, invoices, payroll, supplier payments, renewing insurance, and all those sexy files. While I’m not an accountant, per se, it’s my responsibility to ensure all finance admin tasks are ticked.
I’m often the go-to person for questions and feedback related to our systems and processes that’s fed up to management and weaved into future iterations of resources.
Effectively, I have everyone in the office humming along to “smooth operator.”
Image not loading on a client’s website? I’m on it! Adding some extra content? Done! If there’s a website spot-fire, I hold the hose.
I love being part of the Brilliant Digital Team. We’re all supportive, driven, talented and individual specialists. It’s a flexible environment, which means work slots in with my life, not the other way around. And the quality of our work shows it.
Beyond the brilliance, I’m studying a Bachelor of Environmental Science at the University of Technology Sydney. On weekends I spend time with my family, including my dog Daisy.
Meet the rest of our team of digital marketing experts.
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Sydney based with clients Australia wide