Jan Giffen, Client Manager

Organised for success

My role is to be the go-to person at Brilliant Digital for my clients. I am their single point of contact. I stay across all the moving parts in their digital marketing.

And because I am extremely organised I make sure to keep it all on track and within budget. Nothing slips through my hands.

Being on top of everything means I take the pressure off my clients’ shoulders. So, they can have real peace of mind knowing that their digital marketing is in good hands.

They can get on with running their business while we implement a solid digital marketing strategy. And the result is sustained brand growth.

Wealth of knowledge and expertise

When I talk with a client, I take the time to understand their business and goals. It’s essential that I help them align their marketing to their unique business needs.

I help to bring all the pieces together drawing on the diverse expertise of the Brilliant Digital team of digital marketing experts – from brand strategists, to coders, to content producers – we deliver digital marketing that truly resonates with the market. And following a proven process, developed over twenty years working with hundreds of clients, I am confident that we can deliver exceptional results. Every time.

I bring a wealth of business and marketing knowledge to the table. And with a background in operations, I have a clear understanding of day to day challenges of running a business. And this helps immensely when connecting with clients; I can relate to their concerns and needs.

Results driven

A huge part of my role is helping to show clients how our digital marketing solutions bring more business to their door.

Clients love to see the numbers behind the strategy. It helps them to understand why we do what we do. The thing with digital marketing is that we can show the value of every solution through data – whether it be SEO, content, photography, video, newsletters, social media or advertising. Every part has a role to play.

I see my role as being an educator. We don’t expect a business to know everything about digital marketing… that’s what we are here for. Instead, we can break it down with a clearly defined strategy so they can make smarter, quicker decisions.

I enjoy seeing a business grow. And knowing that I have played a helpful hand in their success is what drives me every day to do more.

Going the distance

It means everything to our clients that we get it right. I owe it to them to do the best I can. And that same commitment is demonstrated right across the Brilliant Digital team. We will always go above and beyond to help our clients achieve results.

It’s my mission to make sure that every client is aware of the big picture strategy. I keep them in the loop with regular updates so they can have peace of mind knowing that I am keeping everything on track in the background.

The reality is, our clients are busy people. They are time poor and every minute of every day counts. That’s why everything I do is focused on understanding their business from day one, to minimise the time they need to spend on their marketing.

Relationships are so important. The relationships I build are for the long term. And when my clients see the results we get, those relationships go from strength to strength.

Making the most of life

I spend a lot of my free time in the water. I love anything water related – swimming, snorkelling, jet skis, boats, fishing, you name it. I also have two water-loving dogs who are always part of the action.

More than anything, I enjoy being with my family and my friends. These relationships are very important to me. Spending time with the people I love is the most rejuvenating thing I know.

Meet the rest of our team of digital marketing experts.

Client Success Stories

We take a long-term view of our own business… and that’s how we view our relationships with our clients. In most cases, our work starts with improving the digital brand and clearly articulating the value proposition of an already successful company. We then move to create a business website that delivers the right leads and deliver ongoing digital marketing and integrated software solutions. We measure results in terms of business growth and increases in operational efficiency. In the end, the strength of the relationships we have with our clients speaks the loudest.

Danrae Group

Danrae Group

After working with Brilliant Digital on a complete digital marketing strategy, Danrae Group’s CEO, Daniel Caruana, was pleased to see that their new website grew from strength to strength.



Working with Brilliant Digital has transformed the Romar business so it can compete on the global manufacturing stage all the way from Western Sydney.

Facilities First

Facilities First

Facilities First has grown rapidly. Brilliant Digital created their new website to reflect their purpose, growth and capabilities.

Water Filters Australia

Water Filters Australia

Within a year of starting work with Brilliant Digital, Water Filters Australia’s sales had doubled… and that was only the beginning.

Contact Brilliant Digital

to start the conversation