What is a full service digital agency and what should you expect from one?

The digital marketing space has exploded in recent years as businesses embrace the power of new ways to reach their customers online. And there are a myriad of professionals who can help.

Some companies choose to engage a number of different specialist agencies and then have these teams collaborate.

A few years ago, the big brands like Nike opted for this approach to ‘freshen up’ their marketing.

And without a doubt, some of these micro-crews are exceptionally talented, reputable and successful, but if you truly want to streamline your digital brand marketing activity and maximise your digital marketing spend, then you must consider using a full service digital marketing agency.

A full service digital marketing agency offers you expertise and capability across the board and access to all the services you’ll need to build a strong online presence – such as website design, build and development, value articulation, search engine optimisation, social media and advertising. Typically, this includes strategic planning, branding, video production, content creation and writing services, database marketing services, SEO strategy… and the list goes on.

Why your digital marketing campaigns need consistency and cohesion

The benefits of using one full service agency as opposed to several specialists is that you have the benefit of consistency.

This is incredibly important. Why? Because the online space is fragmented by its very nature. Disjointed messaging, fractured branding and mixed signals usually equal lost opportunities. There’s nothing potentially more damaging to your business than a scattered marketing plan.

Cohesion across your brand, messaging and marketing activity is what’s going to ensure you build a strong online presence and a community of committed followers and customers, over the long term.

Learn more about digital brand strategy...

Success starts and ends with your website

The most important thing you need to consider, and invest in, is your website. So, quite frankly, if your digital marketing agency doesn’t start with a full audit of your website to make sure it’s working effectively, then you might consider looking elsewhere.

Here’s why: Clever social media campaigns, informative YouTube videos, eye catching Google ads and organic SEO traffic should, if they’re implemented wisely, drive traffic to your website.

BUT, if your site isn’t functioning the way it should to convey your brand, deliver a good user experience and convert visitors into business leads, then you’ve completely wasted your money on every other activity. Watch more in the video here.

A good full service digital marketing agency worth its reputation will help you to understand how all of the online channels work together.

Timely, accurate and transparent reporting

What’s more, the team will be able to conduct genuinely useful reporting across all areas – the big picture view – and then distil it down as necessary. One of the most exciting things about online marketing is that you can gather feedback in real time, which means that if something isn’t working, you can change tack, try something else, or stop your campaign altogether.

Ensuring you have someone on the team who is not only actively monitoring your campaigns but has the know-how and experience to analyse and interpret the activity is an absolute must.

The other advantage of a full service marketing agency is that it has the scope to grow with your business. Whether you’re focusing locally or globally, you can access the services you need, as you need them. Full service digital marketing agencies tend to work with a diverse and wide-ranging portfolio of clients too, which means they’re always gaining insights, inspirations and ideas from a variety of sources and experiences, and overall, this benefits all clients.

A full service digital marketing agency will typically aim to educate you along the way too, so that your internal marketing teams gain more confidence in the digital space as it rapidly changes, transforming not just the way you reach and interact with your customers and clients, but how you transact business with them, too.

If we can help you with your digital marketing needs, then contact us.

Read more digital brand articles.


How long will the process take?

We have built a proven process that we follow for every digital brand strategy we create. If you need a new website, the build will generally take six weeks to complete. Our teams work alongside each other, so brand, design, content and development all happen simultaneously. Your dedicated client manager will keep you updated every step of the way, so you always know how your website build is progressing.

Will you produce all the content?

Our expert digital content producers have many years of experience producing compelling digital content that delivers business and brand growth. Our content team includes writers, video producers and photographers. We produce content on everything from luxury yachts to advanced manufacturing. We will produce all the core content for your website, social media and newsletters. Often, product content like data sheets is something clients already have and doesn’t need to be re-written.

How much time will my team and I need to invest in the process?

Our goal throughout our partnership is to make as efficient use as possible of your time. We need two hours from key team members for an initial strategy meeting, around an hour for a presentation at day 10 and occasional interview time for technical detail during the build. Once the core brand is created, we generally meet once or twice a month for content planning and reporting.

Will I be able to manage my website after it is built?

We will build your business website on WordPress, which has a user-friendly content management system (CMS) for the ongoing management of your website. You can manage your website if you choose. However, when you pair your business website with our ongoing digital marketing services, your content marketing, social media, advertising, email marketing, SEO and website management will be in very good hands.

Who will be working on my brand?

You will have a dedicated brand strategist, project manager, content producer and client manager working on your website and social media, as well as our design and development team. Each member of our team is experienced and highly skilled at what they do.

Contact Brilliant Digital

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      Brilliant Digital
      Brilliant Digital
      177 Victoria St,
      Smithfield, NSW, 2164

      Sydney based with clients Australia wide

      02 9939 5223