With thousands of products on offer, regular pricing changes and multiple store locations and service offerings, Edcon Steel needed a complete online brand revamp, a comprehensive digital marketing strategy and improved software capability.
Utilising a team of experts across website design, advertising, development, content and strategy, Brilliant Digital overhauled every aspect of Edcon’s digital brand and online capabilities, and integrated ERP software with the backend.
Edcon Steel doubled its online sales in one year, becoming Australia’s most comprehensive online steel and metal superstore. Along with the increase in sales has been an increase in organic traffic and improved customer satisfaction.
Edcon Steel has been providing expert advice, superior service and a comprehensive range of steel and metal products for over 50 years. But while local customers knew and loved the in-person stores, Edcon was failing to reach the broader market.
The previous website underwent multiple evolutions to try and increase sales and customer value, but Hugh Edmunds, Edcon’s CEO, knew it was still failing to fully encompass the brand, expertise and offerings of the business.
Edcon’s online brand needed an overhaul, and in order to do this effectively they needed a more comprehensive strategy… and an expert team and an effective ERP integration plan to be the driving force behind it.
After meeting Deb Croucher and the Brilliant Digital team, Hugh was impressed with their strategic thinking and their plans to back it up.
Brilliant Digital knew how to improve the user experience (UX), increase website functionality and reduce the time spent constantly troubleshooting the website, through:
“When we came to Brilliant Digital, the selling point for us was the strategy,” says Hugh.
“It wasn’t just about building a website; it was about having a philosophy. The website isn’t something that stays still; it’s something that needs to change all the time.
Sitting above that philosophy was the strategy that went into how we were going to do that, how we were going to make our website relevant and how we were going to keep it interesting to the customers.
That was the exciting thing for us with Brilliant Digital – because we weren’t doing that before and now we are.”
With thousands of products on offer, regular pricing changes and multiple store locations and service offerings, Brilliant Digital needed to work hard to find the best-fit solution.
An off-the-shelf solution wasn’t going to cut it, so we set to work to custom build a website that would not only improve the customer journey and increase sales but make life easier for the Edcon team.
Utilising a team of experts across website design, development, content and strategy, Brilliant Digital overhauled every aspect of Edcon’s digital brand and integrated ERP software with the backend.
“The ERP system is really powerful for us. It allows us to manage our own data and it puts it in a format that allows us to make quick changes in our system that translate straight out to the website… and straight to the market.
Any updates to information or changes in pricing flows directly to the website as soon as we need it or as often as we need it.”
Since joining forces with Brilliant Digital, Edcon Steel has doubled its online sales in one year and has become Australia’s most comprehensive online steel and metal superstore.
“We have always been geographically centred in Sydney, so all of our customers were Sydney based… but with the website, it has amplified that and we’ve gone national,” says Hugh.
“In the space of a few years, we’ve stopped just selling to people in Sydney and we’ve started selling to people all across the country, which is fantastic.”
Along with the increase in sales has been an increase in organic traffic, thanks to the strategic shift from SEM (paying to sit at the top of Google) to comprehensive SEO (working to grow free Google traffic).
“We really changed focus from spending a lot of money on SEM and paying for keywords… to informing our customers about things we’re doing and the products we sell.
And now we’re getting organic clicks, which are more productive and lucrative for us.
They’re actually from people who are doing their research and are finding our information… and they’re appreciating it.”
After working with Deb and the extended Brilliant Digital team, Hugh was excited to see that their new website not only has increased traffic and sales, but customers are enjoying the extensive product information and industry updates.
“Our customers are really appreciating the feedback we’re providing,” says Hugh.
What’s more? Hugh knows that they’ve only touched the tip of the iceberg.
“The exciting thing about it is that we really have an opportunity to take something that’s good and make it even better.”
Read more digital marketing success stories, learn more about our process, meet our team or contact us to find out more. You can also read more digital marketing results here.
Brilliant Digital has a long track record of delivering powerful digital marketing and business solutions across all industry sectors, Australia wide. We have extensive experience in B2B, B2C and B2G digital branding, business websites, digital marketing and integrated software solutions.
It’s been several years since we began our journey to digital marketing solutions for B2B distribution company Optical Solutions Australia. Since then, they’ve enjoyed qualified leads, sustained business growth and extraordinary results.
Our team has transformed the digital marketing for manufacturing company Romar. The website has a strong brand message that helps the business to attract the right type of customer… and the results for Romar have been phenomenal.
At its core, a website to ERP integration is a simple concept. It involves setting up API bridges so data flows from the ERP to your website and return information gathered by the website flows back to the ERP. Our technical teams have the experience and know-how to make this data transfer seamless, fast, secure and future-proof.
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