Why Is My Digital Marketing Failing?

The Three Biggest Causes of Digital Marketing Failure

Posted by Deb Croucher | November 7, 2019
We hear it all the time.

We hear it all the time.

“Digital Marketing doesn’t work. I know it doesn’t work because I have spent $10k, $30k… or even $100k and got absolutely nothing back. It’s a waste of time and money.”

But of course, behind the strong statement is frustration.

The frustrated business owner knows that everyone is spending more and more of their time on phones and laptops.

They know that if they want to be visible to their market, they have to be online. And yet their digital campaigns keep failing… and they keep burning through cash.

Get it right and it works

Done right, digital marketing delivers spectacular results in terms of quality leads and business growth. At Brilliant Digital we have many clients across multiple sectors getting massive returns on their digital marketing investment.

So why are some businesses getting results while others scream in frustration?

Here are the three most common reasons that digital marketing fails.

1. Paying money to send traffic to a useless website

1. Paying money to send traffic to a useless website

This is by far the most common mistake companies make. They pay for Google Ads or Facebook Ads or telesales or a ‘social media person’ to send traffic to a useless website.

A useless website fails to connect with the visitor. It fails to build trust. It fails to communicate the value of the service or product to the prospect.

The visitor goes back to Google to look for your competitor. And the advertising dollar is money down the drain.

A useless website is easy to spot (and there are a lot of them around).

Here are a few clues:

It’s full of boring content about the history of the business, boring bios about the team and lists of services and products using technical terms. The language is old fashioned and long winded. Instead of focusing on the client, videos instead focus on the company and how wonderful they are. Images are the same stock photos everyone uses…

Nowhere does the useless website concentrate on the customer. Nowhere does it mention the transformative benefits of the product or service offering. Detailed case studies and success stories are noted by their absence.

Sending traffic to a useless website just burns money.

STOP doing it.

Do yourself a favour. Keep advertising and marketing dollars in your pocket until you are 100% sure your website effectively converts traffic to qualified leads.

2. Failing to have a strategic approach

2. Failing to have a strategic approach

The next most common mistake is trying to market without a strategic approach. The classic is to do a bit of this and a bit of that, measure nothing and burn through a lot of cash.

“I’ve tried Google Ads,” they tell us. “I’ve done video. We do Facebook and LinkedIn. We’re getting someone on board to do Twitter.”

“STOP!” we say. “Just stop!”

Doing random things here and there will send you broke. Truly. It won’t work and you’ll just burn cash.

To get results and a return on your investment, you need to develop an effective strategy and make sure everyone in the team sticks to it. An effective strategy will deliver you a digital marketing machine that brings you sustained organic growth.

The diagram shows how to use strategic marketing to drive traffic to an effective website – once the traffic has been on the website keep re-marketing to the visitors using Google, Facebook and email.

And of course, you must measure everything. Measure which channels deliver the best return, measure the quality of the leads. Ditch what’s not working and do more of what is delivering.

3. Hiring a team with inadequate skills and knowledge

3. Hiring a team with inadequate skills and knowledge

To get digital marketing to deliver educated, qualified leads and a return on investment requires a skilled team with specialist knowledge. These are some of the key skills you need for success:

Digital Marketing Strategist

This person has a proven track record of working with many businesses to identify the value proposition, communicate the value to the target market and then put the resultant marketing material in front of the right prospects.

Their work has delivered a measured return on investment for many clients.

Digital Content Writer
A skilled copywriter with a proven track record of writing digital content that converts website visitors into warm, qualified leads. Ideally someone with a track record in and enthusiasm for your industry.

Digital Designer
A person who knows digital design and how people use websites, inside out. A track record of working with your target market. Understands that it’s content and not design that leads the project.

Website Programmer
An experienced programmer who writes beautiful code, following the Google Guide to Search Engine Optimisation. Creates websites that work and are easy to use (both for the end user and the content manager).

Search Engine Optimisation Specialist
An ethical specialist who knows that content and user experience are the answer (not keyword tweaking). They should also be able analyse all of your performance data for you.

Digital Advertising Specialist
A specialist who knows the various platforms inside out and knows how to get the very best return on investment and optimise campaigns based on results. They must understand what kinds of digital content on which platforms work best for which markets. They should have a track record of success in your industry.

Social Media Specialist
Choose a social media expert who has experience building a community of useful followers around individuals and brands, and who understands the importance of driving those followers to an effective website.

Meet our team here.

It’s time to see sustained results

Are you ready? We aren’t your standard digital solutions agency. We avoid hype and noise. Instead, we build long-term partnerships with successful businesses delivering genuine expertise, best-fit solutions and sustained results. Contact us to start the conversation.

Branding & Digital Marketing

We partner with successful companies to deliver branding and digital marketing solutions that deliver sustained business growth.

Websites & eCommerce Solutions

Brilliant Digital designs and builds superb websites and ecommerce solutions that become powerful sales channels.

Integrated Software Solutions

We deliver market-focused software solutions that integrate seamlessly with your business and deliver increased efficiency.

Client Success Stories

We take a long-term view of our own business… and that’s how we view our relationships with our clients. In most cases, our work starts with improving the digital brand and clearly articulating the value proposition of an already successful company. We then move to create a business website that delivers the right leads and deliver ongoing digital marketing and integrated software solutions. We measure results in terms of business growth and increases in operational efficiency. In the end, the strength of the relationships we have with our clients speaks the loudest.

Danrae Group

Danrae Group

After working with Brilliant Digital on a complete digital marketing strategy, Danrae Group’s CEO, Daniel Caruana, was pleased to see that their new website grew from strength to strength.



Working with Brilliant Digital has transformed the Romar business so it can compete on the global manufacturing stage all the way from Western Sydney.

Facilities First

Facilities First

Facilities First has grown rapidly. Brilliant Digital created their new website to reflect their purpose, growth and capabilities.

Water Filters Australia

Water Filters Australia

Within a year of starting work with Brilliant Digital, Water Filters Australia’s sales had doubled… and that was only the beginning.

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